Arc of Onondaga
  • Baldwinsville, NY, USA
  • Full Time

competitive salary with generous benefits package


Residence Manager

Full-Time position 

The Residence Manager is responsible for planning, supervising and coordinating all support services required to maintain safe and comfortable home environment for residents.  Responsibilities include supervising Direct Support Professionals, planning coverage and ensuring that the health and safety needs of residents are fulfilled.  The Residence Manager is responsible, in cooperation with other team members, for the coordination, planning and management of residents' health, recreational and social activities, promoting the 3IP philosophy and maintaining records and documentation needed to communicate this information.  The Residence Manager is responsible for the overall appearance of the site and ensuring any repairs, updates, and changes are made and communicated as necessary.  The Residence Manager reports directly to the Residential Program Manager.



  1. Responsible for safety, providing quality home and living environments for residents and following Staff Action Plans.
  2. Assists the Plan Coordinator in coordinating all services to teach residents life skills related to establishing and maintaining their home.
  3. Plans, coordinates and provides for all services to assist residents and/or provide direct service for household shopping, preparing meals and to accomplish household cleaning. Delegates specific assignments to Direct Support Professionals.
  4. Plans, coordinates and participates in residents' external social and community activities. Monitors and ensures that all activities, both inside and outside of the home, emphasize resident safety and accident prevention. Ensures that activities are reflective of choices and preferences of the individuals.
  5. Responsible for oversight of residents' personal allowance monies, including budgeting and maintaining funds for residents' access in the home.
  6. Provides automobile or van transportation for residents and/or accompany residents on trips using public transportation.
  7. Requests and secures maintenance and repair services, as needed, to ensure the safe and reliable operation for the home's mechanical, plumbing and electrical systems. Also ensures that furnishings are appropriate, sufficient, and in good condition.
  8. Responsible for on-call coverage on a rotating basis with other Residence Managers for assigned team or as assigned by Program Manager (carry Agency cell phone).
  9. Ensures that appropriate relief coverage is present for residents before leaving your shift. In some instances may need to provide direct support coverage.
  10. Must facilitate positive productive interactions with families/advocates, Care Managers and all other outside providers. Ensures regular, on-going communications with family members/Advocates.
  11. Plans and coordinates all services to assist residents in maintaining acceptable hygiene standards. Ensures all individuals have an adequate supply of clothing and footwear that is in good shape and appropriately sized. Provides direct support and assistance as needed.
  12. Supervises the work of Direct Support Professionals, evaluates performance, provides on-site training and ensures that they are following and implementing all polices and procedures of Agency and Program. Follows and implements the Direct Support Professional Core Competencies and evaluates performance annually based on the Core Competencies.
  13. Establishes and maintains controls for resident health needs including administering authorized and required medications. Works closely with nursing staff assigned to site. Must maintain medication administration certification and accompany residents on medical appointments as necessary.
  14. Supports the Goals and Mission of Arc of Onondaga County. Ensures that your communications and personal performance reflect the Agency's commitment teamwork, compliance with policies and procedures and respect for residents and staff.
  15. Attends and participates in required Arc meetings, staff development and training programs.
  16. Establishes and provides clear and legible documentation and compliance records required by Arc and other government agencies.
  17. Expected to conduct all agency business and complete job responsibilities in accordance with agency Code of Conduct and Corporate Compliance Plan.
  18. Must be able to work at alternate sites as deemed necessary by their Program Manager for overall program operation.
  19. Provides other job-related support and services as required or assigned by management and be involved with committees as designated by Director of Community Residences.

Education & Experience Requirements

  • Bachelor Degree in Human Services or related field required plus 1-3 years pertinent experience.
  • Alternatively, related Associate Degree plus 3 years pertinent experience.
  • Alternatively, 5 years pertinent experience AND high school or equivalency diploma.
  • A valid NYS driver's license and a driving record acceptable to the Agency's insurance carrier.
  • Equivalent amount of combined education and experience that satisfies above listed standards. Specifically, 5-6 years of pertinent experience in lieu of meeting degree requirements. 

Physical Demands & Working Conditions

Work requires routine physical exertion equivalent to lifting between 25 and 50 pounds, for approximately 75% of their workday, while assisting individuals, moving materials and/or operating equipment.  Incumbents have moderate exposure to undesirable or adverse environmental conditions.  Position requirements for physical stamina, endurance, and physical manipulation are significant.  Accountabilities require sustained amounts of time sitting, walking and/or standing.  The use of safety equipment and/or specific precautions is required. 


Arc of Onondaga provides a generous benefits package including:

  • Competitive Salary
  • Health Benefits including medical, dental and vision
  • Paid time off (vacation, sick, personal and holiday)
  • 401K with employer contribution
  • HSA with employer contribution
  • Life Insurance/AD&D
  • Tuition Reimbursement


Arc of Onondaga is a smoke free workplace 

Arc of Onondaga
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
logo CQL house Home News Monarch Parkside Blog twitter facebook youtube instagram Who We Are What We Do Careers Get Involved Events Donate